Policies

Booking Policies – Romantic Mountain Cabin

By reserving the cabin you thereby agree with our policies listed below and listed before you pay for a reservation. Please call us if you have any questions. Welcome to our home away from home!

BOOK TODAY AT VRBO.COM OR AIRBNB.COM! 

PLEASE READ THE FOLLOWING POLICIES:

Every guest is important and special to us!

DO NOT ADJUST OR AFFECT THE FIREPLACE PILOT LIGHTS OR KNOBS IN ANY WAY OR YOU WILL BE CHARGED $75 FEE FOR OUR TROUBLES TO RE-LIGHT THEM/ADJUST THEM.

Fireplaces are turned on and off with a remote control.

Cancellation Policy

If you cancel your reservation 20 days or more from your arrival date you will receive a full refund of your deposit.* If you must cancel within 19- 15 days of your arrival date you will have a credit of the full amount you paid, less a $50 re-booking fee, and can use the credit within 60 days of your original arrival date. If you must cancel 14 days or less before your arrival date you can use your credit less a $50 re-booking fee within 60 days on Sunday-Thursday Nights, unless Management approves otherwise. To cancel, you must contact the source where you booked on Vrbo or Airbne. Guests arriving after or departing before dates reserved, or those who no-show, will be charged the full price of their reservation with no credit issued.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 20 day cancellation notice is required on whole Lodge bookings and for some holidays and special events at all properties.

Check-in:

3:00 PM – 11:59 PM
To check in, simply text or call the morning of your arrival date to obtain your keybox code. Then locate the small lockbox outside the front door and put in your code listed on your confirmation email and slide the black lever on the left down to reveal your keys.

Check-out:

11:00 AM. Our Housekeepers come at that time. To check out, simply LOCK ALL WINDOWS AND DOORS, TURN OFF ALL INSIDE LIGHTS, RADIOS & TV & RUNNING WATER, TIE OFF THE TRASH BAGS TO GUARD AGAINST BUGS, LEAVE THE PROPERTY IN GOOD CONDITION AND RETURN BOTH KEYS TO THE LOCK BOX OUTSIDE THE FRONT DOOR & TOGGLE THE NUMBERS SO NO ONE CAN ENTER.

There is a $75 fee for each missing key. In the event something is not working at the cabin (cable TV,etc) we will make every effort
to get it fixed during your stay. Sometimes repairmen may not be available to fix it during your stay and we will do our best to accommodate you in that event as management deems appropriate.

Absolutely No Smoking except on gravel drives due to the
extremely high fire rating in this area.

A $250 fee will be charged for smoking on property other than gravel areas.

Please be aware you are in a wooded mountain range- the Ancient Wichita Mountains

Take precautions and use wisdom for insects and other woodland creatures.

Only dogs under 25 pounds are allowed.

Certain Lodge suites allow small dogs. Please call for suggestions in making arrangements to board your larger dog. Dog Fees Apply. Maximum 2 dogs.

Children age 12 years or older at the Cabin because it contains many breakables.

No strangers to you are allowed in our properties with you

No parties with unknown people. Property lost, missing, or damaged by you or your guests will be billed to your credit card for the price of repairs or replacement. We reserve the right to cancel your reservation and refund your payments to you.

**Specials are off of full-price rates and cannot be combined with other offers/discounts.

***We reserve the right to change our rates & policies at any time. Enjoy your luxurious stay!